Refund Policy
Effective Date: July 30, 2026
At Wellorn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
We accept returns within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused and in its original condition
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Be in the original packaging
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Include all accessories and documentation (if applicable)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Personal care products that have been opened or used
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Beauty products with broken seals
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Gift cards
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Final sale or clearance items
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the product
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Photos of the packaging
We will arrange a replacement or refund after reviewing your request.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
For all other returns, customers are responsible for return shipping costs unless otherwise required by law.
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has shipped, it cannot be cancelled but may be eligible for return under this policy.
Contact Us
For any return or refund questions, contact us at:
Wellorn
Email: support@wellorn.com